EMEA SALES & SERVICE CONFERENCE 2023
On the first day, the program started with a warm welcome in the new PALFINGER World in Lengau. Here, all participants had the opportunity to explore the diverse product lines. After inspiring speeches and presentations by the management as well as the Product, Sales, Service and Digital teams, the guests were divided into groups to get to know the different product lines in more detail. The presentation of the EPSILON product line with the new GENERATION 3 including side seat was particularly impressive. A guided tour through the production rounded off the day. The evening was spent in Hangar 7, where the latest technological developments of the loader crane TEC series were presented.
The second day was filled with more inspiring speeches. In the afternoon, workshops on the Customer Journey were held, focusing on each product line. A special highlight was the EPSILON workshop, where we focused on generating WOW effects using customer-specific information from our EPSILON WORLD Facebook group. This idea was met with great enthusiasm and many creative suggestions were discussed. We spent the evening at the Stiegl Brauwelt, which offered a relaxed atmosphere to exchange ideas even more intensively.
On the third day, the time was used to hold important meetings and work on joint strategies. It was impressive to see how committed and goal-oriented the discussions were.
The EMEA Sales & Service Conference provided a valuable basis to strengthen relationships with our dealers and end customers, exchange ideas and shape the future direction of our products and services. We are confident that the results of this conference will help us to further strengthen our position in the market and provide outstanding service to our customers.